Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, contact us for support, or use our payment processing services. This includes:

Personal Information: Name, email address, phone number, postal address, and other identifying information you provide when registering for or using our services.

Business Information: Company name, business registration details, tax identification numbers, and information about your business operations necessary for merchant account setup and compliance.

Financial Information: Bank account details, payment card information (processed securely and never stored on our servers), transaction history, and billing information.

Technical Information: IP address, browser type, operating system, referring URLs, device identifiers, and usage data collected automatically when you interact with our platform.

Communications: Records of your correspondence with us, including support tickets, emails, and chat logs.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our payment processing services, including to:

Process transactions and send related information, including payment confirmations and invoices. Verify your identity and prevent fraud, money laundering, and other financial crimes in compliance with applicable laws and regulations.

Provide customer support and respond to your comments, questions, and requests. Send you technical notices, updates, security alerts, and administrative messages related to your account.

Monitor and analyze trends, usage, and activities in connection with our services to improve functionality and user experience. Comply with legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.

Communicate with you about products, services, offers, and events offered by Maxpay.to and our partners, where you have consented to receive such communications.

3. Data Security

We take the security of your personal and financial information seriously. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256 encryption.

PCI DSS Compliance: Our payment processing infrastructure is fully compliant with Payment Card Industry Data Security Standards (PCI DSS Level 1), the highest level of certification available.

Access Controls: We restrict access to personal information to employees, contractors, and agents who need that information to process it on our behalf. All personnel with access to sensitive data are subject to strict confidentiality obligations.

Monitoring: We continuously monitor our systems for potential vulnerabilities and attacks, and conduct regular security audits and penetration testing.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, data analytics, customer support, and fraud detection. These parties are contractually bound to protect your data and use it only for the purposes we specify.

Payment Networks: To process transactions, we share necessary payment information with card networks (Visa, Mastercard, etc.), acquiring banks, and other financial institutions involved in the payment chain.

Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request, including to meet national security or law enforcement requirements.

Business Transfers: If Maxpay.to is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access: The right to request access to the personal information we hold about you and to receive a copy of that information.

Rectification: The right to request that we correct any inaccurate or incomplete personal information we hold about you.

Erasure: The right to request that we delete your personal information, subject to certain exceptions (such as where we are required to retain data for legal or regulatory compliance purposes).

Portability: The right to receive your personal information in a structured, machine-readable format and to transfer that data to another controller.

Objection and Restriction: The right to object to or request restriction of the processing of your personal information in certain circumstances.

Withdrawal of Consent: Where we process your data based on consent, the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at privacy@maxpay.to. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

6. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are small data files placed on your device that help us provide and improve our services.

Essential Cookies: Necessary for the platform to function correctly. These cannot be disabled as they are required for security, authentication, and basic functionality.

Analytics Cookies: Help us understand how visitors interact with our platform by collecting and reporting information anonymously. We use this data to improve our services.

Preference Cookies: Allow our platform to remember your settings and preferences, such as language selection, to provide a more personalized experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our platform may not function properly. For more information about managing cookies, visit www.aboutcookies.org.

7. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Maxpay.to Privacy Team
Email: privacy@maxpay.to
For data subject requests: privacy@maxpay.to
Response time: Within 30 days of receipt

If you are located in the European Economic Area and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority. A list of EU data protection authorities is available at ec.europa.eu/justice/data-protection/bodies/authorities.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.